Terms & Conditions

As at May 2020

Registration & Payment

  • Waves Swim & Fitness requires completion of both online enrolment and payment in order to secure a place on a course.
  • Initial payment must be made at the time of online registration in order to secure a place on our courses.
  • Due to the majority of our lessons being fully booked, we are unable to offer catch-up lessons for lessons missed.
  • If you can no longer attend your lesson time slot during the term, we will do our best to accommodate you in another session, subject to availability. If we do not have another suitable session we can credit the remaining lessons to future lessons. A £25 admin charge will be applied to your account for any day/time changes or membership options made once the term has commenced.
  • All swimmers will be automatically enrolled into the next block of lessons unless Waves Swim & Fitness are notified in writing to info@wavesswimfitness.co.uk. Please see the payment terms below for cancellation time frames.
  • You will receive a notification, via email, 7 days before your payment is due to be debited from your account. You can also view your next payment date in your online account.
  • Waves Swim & Fitness Ltd operates a no-fee, no-swim policy. Therefore all lessons must be paid for in advance.
  • Waves Swim & Fitness Ltd is unable to offer refunds once payment has been received, nor for any lessons missed throughout the course.
  • If we have to cancel lessons for any reason then the monetary amount will be carried across as a credit to the following terms fees/or number of sessions it equates to.
  • We offer termly and monthly payment options for our course bookings;
    • Termly: Payment will be taken in full at the time of course booking in order to secure your place on the course.
    • Monthly: On registration, an initial fee of 2 lessons will be taken as a deposit from the payment method you provide us with. On cancellation, these two lessons will act as the notice period at the end of the current block you have paid for. This deposit is non-refundable. After payment of your deposit, payment will always be taken on the 1st of each month for the forthcoming month.

General

  • Any under-16-year-old swimmers are required to have a responsible parent/guardian present for the duration of the lesson.
  • Waves Swim & Fitness Ltd asks that all signage and requests from members of staff are complied with.
  • Waves Swim & Fitness Ltd asks that all policies and procedures set out in your welcome pack are adhered to in order to provide the best possible lesson environment for all.
  • Waves Swim & Fitness Ltd reserves the right to change the date of sessions, as much notice as possible will be given to our customers.
  • Waves Swim & Fitness Ltd reserves the right to refuse admission to any person at any time.
  • Waves Swim & Fitness Ltd reserves the right to change teaching staff as business needs require.
  • Waves Swim & Fitness Ltd does not accept responsibility for swimmers who leave the pool for any reason during their lesson time e.g. to go to the toilet. During this time, children are the responsibility of the parent/guardian or carer who has brought them to lessons.
  • Waves Swim & Fitness Ltd does not accept responsibility for the safety of any spectators whilst they are on site.
  • Waves Swim & Fitness Ltd does not accept responsibility for accident or damage to any member, client, person, equipment or vehicle owned by anyone connected with these lessons whilst on site: nor the loss of personal possessions or valuables.
  • Waves Swim & Fitness Ltd reserves the right to remove from the water any child who does not abide by instructions given to them by a teacher or lifeguard.
  • No shoes of any form are permitted poolside.
  • No food or drink is permitted on any poolside, except for water.
  • Smoking and alcohol are strictly prohibited on all sites.
  • Waves Swim & Fitness Ltd operates a zero-tolerance policy on abuse, aggression and threatening behaviour.
  • Waves Swim & Fitness Ltd requires all swimmers and those who accompany them to lessons to follow the venue rules at each of our sites.
  • It is the customer’s responsibility to keep Waves Swim & Fitness Ltd informed of any changes to contact details / medical conditions. This can be done by amending your details in your customer account.

Spectators

  • Waves Swim & Fitness Ltd requests that spectators sit in the designated areas, details of which can be found in your welcome pack.
  • We request that spectators remain seated for the duration of the lesson, and do not interrupt the lesson or lean over the pool edge.
  • Waves Swim & Fitness Ltd does not accept responsibility for any consequences arising from spectators leaning over the pool edge and/or physically removing pupils from the water. Please do not do it, please ask a member of staff if assistance is required.

Parking & Driving On-Site

  •  Waves Swim & Fitness Ltd request that all swimmers park in the parking allocated, details of this will be contained in your welcome pack which you will receive prior to starting lessons with us.
  • Please obey all speed limits when driving on-site.

Use of Photographic Equipment

  • Waves Swim & Fitness Ltd does not allow photographs or videos to be taken anywhere on site.

Additional for Children’s Group Lessons

  • Please address all comments/queries to the Session Supervisor or Receptionist. They will pass on any information to the class teacher if needed.
  • Please ensure that you have familiarised yourself with “What to do in an Emergency” which can be found in your welcome pack.

Additional for Private Lessons

  • When booking a 1 to 2 or a 1 to 3 lesson where you are not providing the other pupil/pupils to share the lesson with and therefore only part paying for the slot. Waves Swim & Fitness has the right to cancel the booking and replace it with someone who wishes to fulfil the slot, but must give you first refusal to change your booking to a 1 to 1 to ensure all costs are met.

Additional for Baby & Pre-school lessons

  • We require a parent/guardian/carer to enter the water with the child during these lessons.
  • All nappies must be taken home with you, under no circumstances should these be left at the venues.

Aqua Aerobics & Therapy Sessions

  • A PARQ/medical questionnaire must be completed in full before entering the water.
  • Sessions are payable before entering the water.
  • Therapy sessions must be booked and paid for a minimum of 2 working days in advance to ensure pool time can be booked.
  • No spectators are permitted for Adult Aqua Aerobic classes.
  • We recommend a parent/guardian for children aged 8-10 years stay for the duration of the class, however, this is not obligatory as long as emergency contact details are completed in full on the PARQ form.
  • It is the customer’s responsibility to keep Waves Swim & Fitness Ltd informed of any changes to contact details / medical conditions throughout the course of the term. We will ask for your PARQ/medical form to be checked every 3 months in a bid to ensure we have the most up-to-date information.

This does not affect your statutory rights.

Terms & Conditions as of May 2020